• Yes. You can exchange your design for a different size, color, or style. Only one exchange is allowed.
• The changes are only available in Spain, Portugal and the Balearic Islands.
• The costs are: €2.50 for Spain and Portugal and €3.50 for the Balearic Islands.
• In the rest of the European Union countries, to make a change you will have to make a return and start a new order in the online store.

1. You can exchange your item for a different size or product through the following link: https://go.ifreturns.com/es/marisoltrend
2. Enter your order number and email/phone number
3. Print and stick the label on the package (Remember that the product must be in its original packaging)
4. You must personally take the package to your nearest post office.

The change process consists of two parts:

1. First we wait to receive the item to be returned in the warehouse.
2. Upon arrival, we automatically generate the order with the new size or model requested, which you can receive in the following days.

• You have 14 days from the receipt of your order to request a change of size or another model.
• For further assistance with this process, please contact our customer service team at contacto@marisoltrend.com or 604438050 and we will guide you through the next steps.

We accept returns on all clothing items, including those that are on sale. Returns are made through a refund or store credit. Except for accessories, earrings and headdresses, which will be exchanged for another item.

1. You can make the return through the following link: https://go.ifreturns.com/es/marisoltrend
2. Enter your order number and email/phone number.
3. Print and stick the label on the package (Remember that the product must be in its original packaging).
4. You must personally take the package to your nearest post office.
5. Once we receive the package, we will issue your refund and notify you by email. The money will take between 1-5 business days to reach your account (depending on your bank).
6. The return shipping cost will be €4.95.

You have up to 14 calendar days to return it. We'll refund your money or you can exchange it for another product. Shipping costs are your responsibility; returns within mainland Spain typically cost €4.95.

National shipments (Peninsula and Balearic Islands):

• 1-2 items: €4.95
• 3-6 items: €7.95
• 7-10 items: €12.95
• More than 10 items: €19.95

This amount will be deducted from the refund.

From Portugal: €4.95.

From other EU countries:

• Germany, France, Italy, etc.: Up to 2 items: €19, 3+ items: €21.
• Bulgaria, Croatia, etc.: Up to 2 items: €25, 3+ items: €28.

Return shipping costs are non-refundable.

If you prefer, you can also return the item at your own expense using any courier service that offers tracking to prevent loss. In that case, the package must arrive at our facilities within the specified timeframe, and we will refund the full amount of your order. The steps to follow are:

1. Place the items you wish to return and the cloth bag in the original packaging.

2. Go to the courier service of your choice and send the return to the following address:

MarisolTrend

C/ Crespas, 14

45700 Consuegra (TOLEDO)

The garments must be in perfect condition and with their corresponding labels.

Of course. Come to our store and we'll be happy to help you with your return.

You have two options:

• Go to a physical store and make the return or exchange.
• Include the items you wish to return and a copy of the purchase receipt, as well as your personal details (name, surname and telephone number) in the package so that we can contact you. Go to the courier service of your choice and send us the return to the following address:

Marisol Trend

C/ Crespas,14

45700 Consuegra (TOLEDO)

Tel: 604 43 80 50

The garments must be in perfect condition and with their corresponding labels.

Once we receive the return in our warehouse, you will receive the amount in the same way you made your purchase in the bank account associated with the card within 1-5 business days.

We will notify you when we receive the package at the warehouse.

We'll send you an email once we've processed your refund or store credit. Shipping takes 4-5 business days from the time it's dropped off at the post office.

If you have decided to send the return yourself, you can check the status of the shipment with the tracking number or by contacting us on the phone 604 43 80 50.

You will receive the refund within approximately 1-5 business days from the date we receive the package back at our warehouse. We will inform you that we have made the refund via a confirmation email. Please note that crediting your credit card always depends on your bank.

MarisolTrend reserves the right to reject returns that are notified or sent after the specified deadline, or items that are not in the same condition as when they were sent.

• Peninsular Spain:
  
  Standard shipping (24/72 hours): €5.20.
  Express shipping (24 hours): €7.95.

• Balearics:
  
  Standard shipping (24/72 hours): €9.95.

• Portugal:
  
  International shipping (2 to 5 business days): €6.00.
  
• Germany, Austria, Belgium, France, Italy, Luxembourg, Netherlands, Czech Republic:
  
  International shipping (4 to 10 business days): €18.
  
• Ireland, Slovakia, Slovenia, Hungary, Poland, Denmark:
  
  International shipping (4 to 10 business days): €19.
  
• Croatia, Estonia, Latvia, Lithuania, Sweden:
  
  International shipping (4 to 10 business days): €28.
  
• Bulgaria, Romania, Finland, Greece:
  
  International shipping (4 to 10 business days): €31.00.

SPAIN AND PORTUGAL

Deliveries to mainland Spain take between 2 and 3 business days from the time you place your order. Deliveries to the Balearic Islands and Portugal will take approximately 8 or 9 business days, unless the package is held up in customs, in which case it could be delayed by an additional 2 or 3 days.

REST OF EUROPEAN COUNTRIES

Shipments to any country (except Spain and Portugal) take 7 to 9 business days from when you place the order.

SEUR.

If you choose the in-store pickup option, your order will be ready 1 hour after you place it and you can pick it up whenever you want during our store hours.

Monday to Friday 9.30 to 14.00 and 17.00 to 20.30.

Saturday 9.30 to 13.30.

Sizing varies depending on our models since we are a multi-brand store, but in most cases our customers use their usual size.

We provide a personalized size guide for each model.

Still have questions? We'd love to help. Email us at contacto@marisoltrend.com or WhatsApp us at +34 604 43 80 50

From size 34 to size 52, and even up to 54 in some cases.

We are in Consuegra (45700), TOLEDO, 120km from Madrid.

At Calle Crespas, 14.

• Monday to Friday: 9.30 a.m. to 1.30 p.m. and 5.30 p.m. to 8.00 p.m.
• Saturday: 9.30 a.m. - 1.30 p.m.

We highly recommend you do this so we can provide you with the best possible service. To do so, please email us at contacto@marisoltrend.com , send us a WhatsApp message (604 43 80 50) , or call us.